# Incident Response & Retainer

> When it matters most - contain, eradicate, recover.

When an incident hits, speed and expertise decide the outcome. We provide emergency incident response and IR retainers - containment, eradication, recovery and root-cause analysis - plus CERT-In-aligned incident reporting support.

## Outcomes

- Rapid containment and eradication
- Root-cause and impact analysis
- CERT-In 6-hour reporting support
- Post-incident hardening recommendations

## Process

01. **Triage** - Scope the incident and stop the bleeding.
02. **Contain** - Isolate, eradicate and preserve evidence.
03. **Recover** - Restore safely and verify integrity.
04. **Learn** - Root-cause analysis and hardening plan.

## Deliverables

- Incident response report
- Root-cause analysis
- Regulatory reporting support
- Hardening roadmap

## Standards

NIST SP 800-61, CERT-In Directions, SANS IR


## Overview

When a cyberattack occurs, every minute counts. Without a swift, structured, and expert response, localized incidents can rapidly escalate into business-wide disasters involving data loss, regulatory fines, and reputational damage.

We provide emergency incident response and retainer services. Our elite incident handlers deploy instantly to contain active threats, isolate compromised systems, eradicate attackers, and guide secure recovery. We also provide full documentation and technical forensic evidence to support regulatory notifications, including India's strict 6-hour CERT-In reporting window.


## What we cover

### Emergency Triage & Containment
Instantly deploying responders to analyze telemetry, isolate networks, and stop active exfiltration.

### Adversary Eradication
Identifying and removing attacker footholds, web shells, compromised accounts, and malware.

### Secure System Recovery
Rebuilding critical systems from clean backups and verifying integrity before bringing them online.

### Post-Incident Forensic Analysis
Reconstructing the attack timeline to identify the root cause and determine data exposure scope.

### CERT-In 6-Hour Reporting Support
Assembling the regulatory notification reports and technical evidence within mandated timelines.

### Incident Response Playbooks
Developing custom incident response playbooks for ransomware, BEC, and cloud compromise.


## FAQ

**Do you offer retainers?**
Yes - IR retainers guarantee priority response times and pre-agreed terms so there's no delay when an incident occurs.

**Can you help with CERT-In reporting?**
Yes - we support the CERT-In requirement to report listed incidents within six hours.

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