Accessibility: Audits & Testing

RBI Accessibility Audit

Reserve Bank of India (RBI) accessibility guidelines expect banking and financial digital channels to be usable by persons with disabilities. As an accessibility auditor for India's BFSI sector, we audit your net-banking, mobile banking and customer portals against RBI guidelines and WCAG 2.2 - with documentation ready for regulatory review.

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RBI Guidance WCAG 2.2 WCAG 2.1 AA

Typical timeline

2–3 weeks

Engagement model

Audit · remediation · re-test

How it runs

Scope → test → report → verify

Overview

Digital banking channels must be usable by everyone, including persons with disabilities. The Reserve Bank of India (RBI) has issued clear mandates requiring commercial banks, NBFCs, and payment system operators to ensure their digital interfaces are fully accessible and conform to international standards.

We conduct specialized RBI accessibility audits covering internet banking portals, mobile banking applications, and self-service kiosks. Our audit process combines rigorous manual testing using screen readers, switch access, and keyboard navigation with detailed regulatory documentation, ensuring you receive a comprehensive evidence pack ready for compliance submission.

At a glance

Conformance assessment aligned to RBI accessibility expectations
Coverage of net-banking, mobile banking and customer portals
Regulator-ready documentation and evidence pack
Prioritized remediation plan for time-bound compliance

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Coverage

What we cover

Net-Banking Portals

Keyboard-only traversal of fund transfers, statement downloads, and profile settings.

Mobile Banking Apps

VoiceOver/TalkBack traversal, touch target sizing, and dynamic text reflow on iOS and Android.

Session & Error Handling

Accessible timeout warnings and clear screen reader announcements for transaction errors.

Forms & Input Fields

Proper labels, hints, and error-prevention mechanics for transaction and payment inputs.

OTP & Authentication

Alternative accessible authentication methods, ensuring screen reader accessibility for OTP fields.

Document Conformance

Remediation of downloadable transaction statements, interest certificates, and policies to PDF/UA standards.

Outcomes

What you get

Conformance assessment aligned to RBI accessibility expectations

Coverage of net-banking, mobile banking and customer portals

Regulator-ready documentation and evidence pack

Prioritized remediation plan for time-bound compliance

Methodology

How the engagement runs

Regulatory scoping

We align audit scope to RBI digital-channel expectations and your product surface.

Conformance testing

WCAG 2.2 AA manual + automated testing across all in-scope journeys.

Evidence pack

Documented findings, methodology and conformance statement for regulatory review.

Remediation support

Guidance and re-testing to reach and demonstrate compliance.

100%

RBI Aligned

AT Platforms Tested

15-20

Business Days

Regulator Evidence Pack

Deliverables

What lands in your inbox

RBI-aligned accessibility conformance report
Evidence pack (methodology, scope, results)
Remediation roadmap with timelines
Conformance statement / VPAT on request

Why A5

Why teams pick us

Real assistive tech

We test with NVDA, JAWS, VoiceOver and TalkBack - not just automated scanners that miss most issues.

Developer-ready findings

Annotated screenshots, reproduction steps and code-level fixes mapped to your stack.

We can fix it too

Beyond the audit, our engineers remediate at the source and verify conformance.

Defensible documentation

Conformance statements and VPATs that stand up to regulators and procurement.

FAQ

Frequently asked

Does this cover mobile banking apps?

Yes - both web channels and native iOS/Android banking apps are covered.

Can you support a regulatory submission?

We provide a documented evidence pack and conformance statement suitable for internal compliance and regulatory review.

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