# RBI Accessibility Audit

> Accessibility conformance for banks & regulated entities under RBI guidance.

Reserve Bank of India (RBI) accessibility guidelines expect banking and financial digital channels to be usable by persons with disabilities. As an accessibility auditor for India's BFSI sector, we audit your net-banking, mobile banking and customer portals against RBI guidelines and WCAG 2.2 - with documentation ready for regulatory review.

## Outcomes

- Conformance assessment aligned to RBI accessibility expectations
- Coverage of net-banking, mobile banking and customer portals
- Regulator-ready documentation and evidence pack
- Prioritized remediation plan for time-bound compliance

## Process

01. **Regulatory scoping** - We align audit scope to RBI digital-channel expectations and your product surface.
02. **Conformance testing** - WCAG 2.2 AA manual + automated testing across all in-scope journeys.
03. **Evidence pack** - Documented findings, methodology and conformance statement for regulatory review.
04. **Remediation support** - Guidance and re-testing to reach and demonstrate compliance.

## Deliverables

- RBI-aligned accessibility conformance report
- Evidence pack (methodology, scope, results)
- Remediation roadmap with timelines
- Conformance statement / VPAT on request

## Standards

RBI Guidance, WCAG 2.2, WCAG 2.1 AA


## Overview

Digital banking channels must be usable by everyone, including persons with disabilities. The Reserve Bank of India (RBI) has issued clear mandates requiring commercial banks, NBFCs, and payment system operators to ensure their digital interfaces are fully accessible and conform to international standards.

We conduct specialized RBI accessibility audits covering internet banking portals, mobile banking applications, and self-service kiosks. Our audit process combines rigorous manual testing using screen readers, switch access, and keyboard navigation with detailed regulatory documentation, ensuring you receive a comprehensive evidence pack ready for compliance submission.


## What we cover

### Net-Banking Portals
Keyboard-only traversal of fund transfers, statement downloads, and profile settings.

### Mobile Banking Apps
VoiceOver/TalkBack traversal, touch target sizing, and dynamic text reflow on iOS and Android.

### Session & Error Handling
Accessible timeout warnings and clear screen reader announcements for transaction errors.

### Forms & Input Fields
Proper labels, hints, and error-prevention mechanics for transaction and payment inputs.

### OTP & Authentication
Alternative accessible authentication methods, ensuring screen reader accessibility for OTP fields.

### Document Conformance
Remediation of downloadable transaction statements, interest certificates, and policies to PDF/UA standards.


## FAQ

**Does this cover mobile banking apps?**
Yes - both web channels and native iOS/Android banking apps are covered.

**Can you support a regulatory submission?**
We provide a documented evidence pack and conformance statement suitable for internal compliance and regulatory review.

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